Shipping and Postage

Domestic Postage

All domestic deliveries will be made through Swiss Postal Service and will be added to the invoice on purchase.  With all purchases of Sfr.100 or over, postage is free.

International Shipping

For International Shipping costs will alter depending on the country of delivery.  The cost will be added to the invoice and paid on ordering the items.

Custom Duties & Fees

MWST of 8% will be added to all products purchased in Switzerland.  For all products purchased outside of Switzerland Tax is exempt and you are required to pay yourself any import tax.

Exchange and Returns

Incorrect Items

Must be within 30 days of purchase. Product has not been worn / used to work out or washed. Tags are attached and product is in its original packaging.

Damaged Items

If you a think product has a workmanship or material flaw, within 90 days of purchase, please email a photo to info@swozzi.com and we will access the defect.

Some things that do NOT fall under manufacturer's defect involve:

  • Material pilling due to rubbing up against a saddle bag or race belt.
  • Material pilling due to contact with rough surface.
  • Skin chafing is not due to a defect. If you are prone to chafing, we suggest using BodyGlide or a similar product to protect your skin while riding or working out.

Exchanges

Sale items cannot be returned or exchanged.

Customer is responsible for shipping charges to return or exchange products. We suggest a shipping method with tracking to insure your product makes it back to SWOZZI GmbH. 

Please note we only credit you back in the amount of the merchandise being returned. Shipping charges are not refundable.